The hotel offers amenities for your comfortable stay and unforgettable experiences
Tasty Room Service
“I enjoyed the room service during my stay; the meals were delivered promptly and tasted great!” view full review
Immaculate Rooms
“The room was spotless every day, with fresh towels and a comfortable atmosphere that made my stay enjoyable.” view full review
Clean and Welcoming
“While there’s room for improvement, the bathroom was generally clean and provided all the essentials for a pleasant experience.” view full review
Relaxing Environment
“The spa facilities were good, providing a perfect escape to unwind after a busy day of exploring.” view full review
General
Non-smoking rooms
Free Wi-Fi in public areas
No parking
Safe deposit box
24-hour reception
No pets allowed
24-hour security
Adults only
Luggage storage
Locker room
Lift
Barber shop
Coffee shop
Smoke detectors
Fire extinguishers
Key card access
Key access
Sports & Fitness
Fitness centre
Sports trainer
Aerobics
Guest Parking
Electric kettle
Services
Paid airport shuttle
Room service
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance
Welcome drink
Happy hour
Dining
In-room breakfast
Restaurant
Poolside snack bar
Packed lunches
Business
Business centre
Meeting/ Banquet facilities
Children
Children's buffet
Spa & Leisure
Rooftop pool
Live entertainment
Night club
Sun terrace
BBQ facilities
Spa & wellness centre
Sauna
Steam room
Jacuzzi
Massage
Pool with view
Room features
Air conditioning
Mini-bar
Sitting area
Dressing area
Terrace
Garden furniture
Tea and coffee facilities
Dining table
Ironing facilities
Bathroom
Free toiletries
Self-catering
Electric kettle
Media
Flat-screen TV
AM/FM alarm clock
Show more
Location
Jl. Tengku Zainal Abidin Komplek Mal,
Pekanbaru,
Indonesia,
Riau
Map view
Jl. Tengku Zainal Abidin Komplek Mal,
Pekanbaru,
Indonesia,
Riau
City landmarks
Mosque
An Nur Mosque
1.4
km
Jl. Jenderal Sudirman No.474
RTH Putri Kaca Mayang
2.2
km
Mosque
Al-Falah Darul Muttaqin Mosque
2.1
km
Amusement Park
Kuantan Regency Waterpark
2.3
km
Bridge
Siak 1 Bridge
2.3
km
Kampung Bandar
Rumah Singgah Tuan Kadi
1.9
km
Pelindo Port
1.5
km
Jl. Jenderal Sudirman No.462
Soeman HS Provincial Library of Riau
1.9
km
Jl. Diponegoro
Monument of Riau People's Struggle
1.9
km
Jln. Masjid Kampung Bandar
Pekanbaru Great Mosque
1.6
km
Library
HS Soeman Library
1.9
km
Siak Bridge
2.3
km
Shopping Area
Star City Square
1.0
km
Mosque
Mesjid Nurul Ikhlas
610 m
Bioskop CGV Holiday Pekanbaru
620 m
Mosque
Mesjid Darul Amal
630 m
Mosque
Mesjid Al-Ibadah
660 m
Plaza Suka Ramai
670 m
Kampar Regency
Muara Takus
2.4
km
Masjid Al-Israr
720 m
Hkbp Kota
730 m
Nurul Ikhlas
800 m
Mosque
Masjid Al-Irsyad
820 m
Komplek Masjid Agung An-Nur
850 m
Mesjid Agung An-Nur
1.4
km
Nearby
Pekanbaru Mall
220 m
Square
Senapelan Plaza
240 m
Kalam Kudus
330 m
Mesjid Nurul Yaqin
360 m
Mosque
Mesjid Al Washliyah
590 m
Restaurants
BQ Cafe
290 m
Lt. 2 Jln. Gatot Subroto no. 13-17
Pitek Lanang Resto Dan Cafe
640 m
Jln. K.H Wahid Hasyim
RM Sederhana
1.0
km
Jln. Ahmad Yani no. 20
Reviews and Ratings
Feedback from previous guests about their experience.
70%
liked the hotel and would stay again
Convenient Location
Friendly Staff
Limited Dining Options
Need for Renovation
7.0/10
Very good
Rooms
6.9
Location
8.1
Service
8.1
Dining
5.8
Guest reviews
7.0/10
based on 10 reviews
5.5
5.5/10 based on 46 reviews
Edwin
United Kingdom,
June
2024
7.0/10
The hotel offers comfortable rooms with strong Wi-Fi and a good location, but renovation is needed to meet five-star standards. The staff is friendly and provides good service, though improvements with the lift system are necessary. The location is well-situated near shopping areas and local stalls for an authentic experience. The dining is decent but could offer more variety considering peak periods. Overall, a mixed experience that could be enhanced with some upgrades.
Rooms
7.0
The room was comfortable with a good-sized bed and well-located within the hotel.
Service
7.0
The staff was friendly and provided good service, but there is room for improvement with the lift system.
Location
8.0
The hotel is conveniently located near shopping areas and local stalls, offering a taste of the local culture.
Dining
6.0
The dining experience was satisfactory but could benefit from more variety, especially during peak periods.
Facilities
7.0
The hotel facilities are decent, but some upgrades would enhance the overall experience.
Convenient Location
Limited Dining Options
Percy
United Kingdom,
June
2024
8.2/10
The hotel offers comfortable rooms with a good-sized bed and a convenient location, along with strong WiFi for travelers. The service is friendly and accommodating, although there is room for improvement in the lift system. The location is very good, within walking distance to the Mall of Pekanbaru, but the view from the hotel room is not the best. Dining provides good value for money and a nice city view. Overall, a comfortable and well-located stay with friendly service.
Rooms
9.0
The rooms are comfortable and clean, with a good-sized bed and strong WiFi, making it really comfortable for travelers.
Service
8.0
The staff is friendly and provides great service, but there is room to improve the lift system.
Location
9.0
The hotel's location is very good, just a short walk to the Mall of Pekanbaru and near local dining options, although the view from the room is not ideal.
Dining
8.0
The dining experience offers good value for money and a nice view of the city.
Facilities
7.0
The hotel offers a range of facilities to enhance your stay, though there are more irons available.
Clean rooms
Room view
Alec
United Kingdom,
April
2024
6.2/10
My stay at the hotel was a mix of positives and negatives. The rooms lacked some essential amenities like enough towels and a locked bar fridge, which was quickly resolved. They are in urgent need of renovation to meet the standards of a five-star hotel. Unfortunately, there were no non-smoking rooms available during my stay.
Rooms
5.0
The rooms were inadequately provided with only two bath towels, and some amenities needed improvements.
Service
9.0
The service at the hotel was excellent. The staff were always friendly and helpful, promptly attending to any requests or issues.
Location
7.0
The hotel is conveniently located next to a shopping mall, but the view from my room was not impressive.
Dining
5.0
The dining options were limited, especially for non-Muslim guests, and the food quality was average.
Facilities
6.0
The hotel facilities need some improvements to match the standard expected of a five-star property.
Glen
United Kingdom,
February
2024
6.8/10
Upon arrival, the room was far from the elevator and lacked basic amenities like bath towels. However, the staff provided prompt assistance. The hotel's proximity to shopping areas was convenient, but the loud prayers near the mosque affected my sleep. The dining options were limited, particularly during special holidays, with a preference for Muslim cuisine.
Rooms
7.0
The room needed renovation and was inadequately provided at first, but the staff quickly resolved any issues.
Service
8.0
The management and staff were friendly and always ready to help, despite a minor issue of reading personal information out loud.
Location
6.0
The hotel is strategically located near shopping areas and local stalls offering authentic cuisine, but noise from prayers disturbed the peace at night.
Dining
6.0
Dining had limited options and favored Muslim cuisine, which might not cater to everyone's preferences.
Facilities
7.0
The hotel offered standard facilities, although there was room for improvement in catering to diverse dietary needs.
Margaret
United Kingdom,
February
2024
7.0/10
The hotel offers a convenient location near shopping malls and local stalls, perfect for exploring the city. The rooms require renovation to meet the standards of a five-star hotel, and the smoking policy needs clarification. The friendly service and good variety of facilities are major highlights, while dining options may not cater to all tastes.
Rooms
6.0
The rooms are in need of renovation to meet five-star standards and had issues with the smoking policy.
Service
8.0
The hotel staff is very friendly and accommodating, making the stay enjoyable.
Location
9.0
The hotel is ideally located near shopping malls, local stalls, and religious centers, offering a diverse experience for visitors.
Dining
5.0
The dining options, while varied, may not suit all preferences and could be improved for international guests.
Facilities
7.0
The hotel provides a good range of facilities to enhance the stay, despite the room condition.
Andrew
United Kingdom,
December
2023
7.8/10
I had a pleasant stay at this hotel. The rooms were spacious and comfortable, and the staff provided excellent service. However, the dining options were a bit limited, and the view from the hotel room was not the best. The location near a mall was convenient, and the facilities were well-maintained.
Rooms
8.0
The room was big enough and really convenient.
Service
9.0
The service was excellent, despite limited English communications.
Location
8.0
The hotel is adjacent to a decent mall, making it easy to find something to eat if you like.
Dining
6.0
The dining experience was average with very little variety, but the hotel caters only for Muslims.
Facilities
8.0
The facilities were well-maintained and overall satisfactory.
Convenient location
Limited dining choices
Colin
United Kingdom,
November
2023
6.8/10
Upon my arrival, the room was ready and offered great comfort for travelers. However, renovations and improvements are needed to meet the standard of a five-star hotel. The service was friendly and welcoming, though English communication was limited. The location was excellent, near a shopping mall and local stalls offering authentic local cuisine. The dining experience had a great variety of Indonesian food, but the overall quality was below average. The facilities require some attention and upgrading.
Rooms
7.0
The room was comfortable and ready upon my arrival.
Service
7.0
The service was friendly, but improvements can be made with English communication.
Location
8.0
The location was very good, walking distance to Mall of Pekanbaru and near the business area.
Dining
6.0
The dining provided a great variety of Indonesian food, but the quality was below average.
Facilities
6.0
The facilities need renovation and improvements to meet five-star standards.
Jeremy
United Kingdom,
July
2023
7.0/10
The hotel had some drawbacks like insufficient room amenities and an old, unpleasant smell, but the quick response to unlocking the minibar was a plus. The staff was friendly and accommodating, making the stay enjoyable overall.
Rooms
6.0
The room was a bit disappointing with limited amenities and an unpleasant smell, although the minibar issue was resolved promptly.
Service
8.0
The staff was very friendly and accommodating, which was a highlight of the hotel.
Location
9.0
The hotel's location was convenient near the shopping mall and local stalls, offering a glimpse of local nightlife and easy access to attractions.
Dining
5.0
The dining experience had some drawbacks with limited options and cold food, but the presence of organic fruits was appreciated.
Facilities
7.0
The facilities were adequate, but there is room for improvement to enhance the overall guest experience.
Grant
United Kingdom,
July
2023
7.2/10
I had a mixed experience at the hotel. The rooms were initially inadequately provided but were upgraded upon request. The staff, especially management, were very friendly and accommodating. The location was convenient with shopping options nearby, but the dining was below average. The facilities were satisfactory.
Rooms
7.0
The rooms were initially inadequately provided but were quickly upgraded upon request.
Service
9.0
The staff, especially management, were very friendly and accommodating.
Location
8.0
The location was convenient with shopping options nearby.
Dining
5.0
The dining was below average, with limited options.
Facilities
7.0
The facilities were satisfactory.
Andrew
United Kingdom,
July
2023
7.4/10
The hotel is situated in a convenient location, with friendly and accommodating staff. The rooms are clean and well-serviced, but in need of renovations to meet a five-star standard.
Rooms
7.0
Our room was fine, clean, and tidy, but could use some renovations and upgrades to match the standards of a five-star hotel.
Service
8.0
The hotel staff were all very friendly and accommodating, even though there were some limitations in English communication. They were helpful and always there when needed.
Location
9.0
The hotel's location is very good, walking distance to Mall of Pekanbaru, making it convenient for shopping and dining options.
Dining
7.0
The dining experience provided good Indonesian food, but there were some limitations in catering to non-Muslim guests and room for improvement.
Facilities
6.0
The hotel offers various services including room service, car hire, and laundry, but could benefit from more modern amenities and updates.
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